Shipping policy
We know you're excited to receive your new Luxus product! Our team is committed to processing and shipping your order as quickly as possible. However, please note that due to high shipping volumes and safety procedures enforced by carriers, occasional delays may occur.
Estimated Delivery Times
Please note that our standard shipping times may exceed 7 business days. Orders to the United Kingdom may take up to 10 business days due to customs clearance.
| Region | Delivery Time | Dispatch Days |
|---|---|---|
| USA | 1–2 business days | Monday to Saturday |
| Canada | 1–3 business days | Monday to Friday |
| Australia | 3–7 business days | Monday to Friday |
| Europe | 2–5 business days | Monday to Friday |
| UK, Norway, Switzerland, Iceland | 3–7 business days | Monday to Friday |
| Rest of the World | 5–10 business days | Monday to Friday |
Pre-Order Products
If your order includes both in-stock and pre-order items, your shipment may be delayed until all items are ready. For faster delivery of available items, we recommend placing two separate orders.
Customs Fees & Duties
Orders outside the European Union (EU), United States, Canada, and Australia may be subject to additional customs fees and import duties.
These fees are the responsibility of the customer and may be charged upon arrival based on your country’s import laws. Luxus is not responsible for any customs-related charges or delays.
Tracking Your Order
Your tracking number will be active within 24 hours of receiving your shipping confirmation email. If your tracking information has not updated after 48 hours, please contact us at support@luxusamsterdam.com.
Discreet Packaging
All orders are shipped in plain cardboard boxes. The label will list the shipper as Kiiroo, using one of our regional logistics partners. Your privacy is our priority.
Countries We Ship To
We currently ship to the following countries:
Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong SAR, Hungary, Iceland, Ireland, Isle of Man, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Malta, Macao SAR, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States.
Address Changes
If you need to update your shipping address, please contact us immediately. While we will do our best, we cannot guarantee changes can be made once the order has been processed.
P.O. Boxes
We can ship to P.O. Boxes within the U.S. only. Unfortunately, P.O. Box delivery is not available for international orders.
Changing or Cancelling Orders
To change or cancel your order, contact us as soon as possible. However, once the order has shipped, we are unable to make changes.
Returned Packages
If your package is refused or undeliverable and returned to us without an RMA number:
- You will be refunded the product value minus the original shipping fee
- You will also be charged for the return shipping fee by the carrier
Shipping Commitment
We always aim to deliver your order as quickly, safely, and discreetly as possible. While unexpected delays may occur due to carrier strikes, customs, or volume surges, rest assured we're working hard to get your items to you.
